Returns Policy
If you need help with an order, contact sales@wreckingcoast.com with your order number or other proof of purchase.
Changing your mind
For consumer orders placed online, you can cancel without giving a reason within 14 days after the day you receive your goods. If goods from one order arrive separately, this period starts after the last item is received. Tell us clearly that you wish to cancel by emailing sales@wreckingcoast.com before the period expires. Contacting us for return instructions does not delay or replace your right to cancel.
Send the goods back within 14 days after telling us you wish to cancel. You are responsible for the direct cost of returning unwanted goods. Pack them securely and keep proof of postage. Bottles should be returned unopened, with seals intact, wherever possible. You may inspect goods as you would in a shop; we may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, including opening or consuming a drink where this reduces its value. We do not charge a restocking or cancellation fee.
Refunds for cancellations
For a cancelled order, we refund the returned goods and the least expensive standard outbound delivery charge we offered. Any extra paid for premium delivery is not refundable. If you return only part of an order, delivery charges that would still have applied to the retained items are not refunded.
We issue refunds to the original payment method without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. We may withhold the refund until one of those events occurs. If no goods were supplied, we refund within 14 days after you tell us you are cancelling.
Faulty, damaged or incorrect goods
If your order arrives damaged, faulty or different from what you ordered, email sales@wreckingcoast.com as soon as reasonably possible. Please include your order details and photographs where practical. Reporting a problem promptly helps us investigate; there is no 48-hour deadline that removes your legal rights.
Contact us before posting damaged bottles so we can arrange a safe return or collection. We cover reasonable return costs for faulty, damaged or incorrect goods and provide the refund, replacement or other remedy to which you are entitled by law. Any refund due for rejected faulty goods will be made without undue delay and within 14 days after we agree you are entitled to it. These rights apply separately from change-of-mind cancellations and are not limited to unopened goods.
Return address
The Wrecking Coast Distillery
Unit 2b, Highfield Road Industrial Estate
Camelford, Cornwall
PL32 9RA
Please include your order details. Your statutory rights are unaffected.